Celena Glam FZ-LLC
RAKEZ Amenity Center
Al Hamra Industrial Zone-FZ
RAK, United Arab Emirates
You can exchange or return/ cancel your order within seven days of the delivery date provided that the goods are in good condition and returned in its sealed packaging without opening or using. The Company shall not accept any returned goods should the return did not follow the aforementioned return procedure.
The Customer must follow the returns policy as detailed on the site. In cases where the rejection of the goods is due to a defect or discrepancy in the order, The Customer is entitled to a replacement of the goods. The Customer must notify The Company within seven days of purchase with all the proof (damage item picture) so replacement can be issued. The Company will examine the returned product and will notify The Customer of the replacement of the product within a reasonable period of time.
The Company usually processes the replacement due to The Customer within fourteen days of the day the return is received at The Company’s premises and upon confirmation by The Company to The Customer of the latter’s entitlement of a replacement for the defective product. Products returned by The Customer due to a defect will be replaced and The Company bears the delivery charges for both sending and returning the item to The Customer.
IF YOU PAID:
- By credit/debit card, we will process the refund by crediting the same credit/debit card used when the order was placed. Please note that refunds will take up to (fourteen) business days to show on your account due to varying processing times between payment providers.
- Cash on delivery, the value of your purchase will be kept on your account as credit and you can use it within two months, after the two months if you don’t use your credit, the same will expire and you will not be able to claim the credit back.
- We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.